You have skilled craftsman who are nice to have in your home.
My objective was to refinish the hardwood floors of my home to the beauty they had when the house was built fifty-two years ago. I began a plan by reviewing companies on line. Floor Coverings International West County, a full service company, were the most expedient company to respond that day. And, it did not take long before the plan I wanted was being measured for quoting. As a former business man they had immediate references, insurance documentation, and as requested after full payment, a “Final Waiver of Liens”. I also noted the company uses an contract form which explicitly describes the price terms, the scope of work and after job clean-up in the simplest manner. Complete in purpose, and fair and protective to both the interests of the customer and Floor Coverings International West County. Too often you see or hear “The lowest quote on a job unfortunately ends up being the highest!” My job was was finished beautifully by first class associates of Floor Covering International on time, as per terms. As a wood lover and a woodcarver, my floors are better than built and in my eyes, their a work of art, My work of art “Thanks” to this wonderful team!
In home consultation, very friendly ,no pressure.
My flooring looks beautiful. The sales people and installers were professional and very accommodating.
Be more flexible on pricing
Overall we are very pleased. The quality of both the materials and workmanship are top notch. Our sales representative was helpful and positively engaged in the process. Unfortunately the process was marred at the end by a frustrating delay. A miscommunication between FCI and one of their subcontractors resulted in baseboards throughout the house not being replaced on schedule. Several days passed before it was resolved, and we had to deal with construction material and missing baseboards during our move in. FCI ultimately addressed the issue and issued a modest discount for the inconvenience, and in the end we are pleased with the result.
Very professional to work with. Clean and neat installation. Had a walk through at the end which I’ve never experienced before. Would recommend them and will use them at a later date.
Chris Schmidt / Maurice Fridley
The staff is honest and and works with you. They want your input they aren't just trying to sell you the latest products.
Quality products and great selection
Nancy was a pleasure to work with! She brought samples into our home and had great advice regarding carpet and color selections. The installers were professional, courteous and clean. We could not be happier with our new carpet!